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30 Year Warranty* Quality & Durability Since 1967


JanSport engineers quality, durability, and reliable products. So, if your pack ever breaks down, simply return it to our warranty centre. We'll fix it or if we can't, we'll replace it. We stand by our packs for 30 years and since we've been making packs since 1967, that's a guarantee you can stand by.


How To Start A Warranty Claim


Please contact us if you would like start a warranty claim


Once we receive your product, it will take us 2 weeks to repair it. We will then ship it back to you. 


If you have purchased your JanSport within the last 30 days and wish to return your product for any reason, you can contact us to process a return. Please find more information on our 30 days returns here