Warranty 2025

LIMITED WARRANTY POLICY AND GUIDELINES

JanSport branded products covered by this warranty are warranted to the original owner or to the person who has received a JanSport branded product as a gift, against manufacturing defects in materials and workmanship for up to 30 years from the purchase of the product, except for certain exclusions identified below.

This warranty applies only to all JanSport branded equipment (e.g., packs, bags, pouches, totes, cases) purchased from authorised dealers.

To read the full warranty policy at the bottom of the page.

WHAT IS COVERED?

This warranty applies only to all JanSport branded equipment (e.g., packs, bags, pouches, totes, cases) purchased from authorised dealers. The warranty does not apply to pins, patches, or related accessories. Please carefully review the exclusions to confirm whether your product is covered.

Only unaltered and unmodified items and original workmanship are covered. Improper or incorrectly performed maintenance or repairs will void this warranty.

If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion.

Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

WHAT IS NOT COVERED?

This warranty does not cover any damage caused by

misuse (such as transportation of unusual items),
negligence accidents,
abrasion,
exposure to extreme temperatures,
solvents,
acids,
water,
rips,
UV degradation,
normal wear and tear,
transport damage (by airlines, for example),
improper care,

This warranty does not cover normal wear and tear or the natural breakdown of colours and materials over extended time and use. "Normal wear and tear" generally mean the wear and tear caused by the expected use of the bag over an extended period of time. There are a few factors that determine the end of "product life", including the following:

Examples of what is covered by European legal warranty below:

BROKEN BUCKLES
BROKEN ZIPPER
DAMAGED ZIP TAPE
INSIDE COATING
DISCOLOURATION

Examples of what is covered by our 30-year limited warranty below:

Only manufacturing defects are covered by the 30-year limited warranty. This includes open seams or fabric that has been cut too short.

open seams
fabric cut too short
broken zipper pull

Examples of what is never covered by warranty below:

The warranty policy does not cover damage caused by misuse (such as carrying heavy or unusual items), neglect, exposure to extreme temperatures or substances, water, wear and tear, damage caused in transit, ...

Holes
broken seams
broken wheel
Self Repair
Broken handles

UK Full warranty
FR full warranty
DE Full warranty

FAQ

HOW TO PROCESS A WARRANTY RETURN FOR UK CUSTOMERS

Please click on the below link, complete all information and follow further instructions. The Warranty Centre will determine whether the problem is covered by our warranty or not. Any repair or replacement, covered by our warranty, will be at our expense, including any costs required to return the repaired or replacement product back to you.

https://items.powerappsportals.com/vf-bags/

To contact the JanSport Warranty team directly for UK based customers, please use the following email address:
jansportwarranty_uk@vfc.com

HOW TO PROCESS A WARRANTY RETURN FOR EU CUSTOMERS

For any service at a Warranty Centre, you will need to send the completed repair document (found on this page, below) together with your claimed JanSport branded product. The Warranty Centre will determine whether the problem is covered by our warranty or not. Any repair or replacement, covered by our warranty, will be at our expense, including any costs required to return the repaired or replacement product back to you.

For warranty evaluation by JanSport, please fill out the JanSport EU repair form below:

JanSport EU Repair Form

All shipping to Warranty must be pre-paid and insured. JanSport will not be liable for lost in-bound packages. Products repaired or replaced under warranty will be shipped back to you free of charge. Please note that warranty turnaround time is currently approximately 3 weeks, but may vary.Our policy requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.

Returns Address:

VF Warranty repair Jansport
ROJNA 79
91-134 LODZ
POLAND

WHO PAYS FOR SHIPPING COST?

Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping label. Customer Service will contact you directly, prior to repairing your item, to discuss your options. Please note products repaired or replaced under warranty will be shipped back to you free of charge.

WHAT IF I SPILLED LIQUIDS INSIDE MY BAG?

Liquids spilled inside packs causing deterioration to fabric and/or materials will not be covered.

OTHER WARRANTY LIMITATIONS AND EXCLUSIONS

This warranty is available only in Europe and applies only to JanSport equipment, purchased from authorised dealers. Only equipment, including back packs, pouches, and other bags, is covered. JanSport does not offer warranties for pins, patches, or related accessories. As an exception this warranty, the warranty for JanSport-branded cooler bags is limited to five (5) years, rather than the 30 year policy. JanSport-branded cooler bags specifically refer to the Chill Pack and Chill Break models.

JanSport is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property. Some states and/or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Some countries do not allow limitations on how long an implied warranty lasts, so the above limitations on the duration of the warranty may not apply to you.
This warranty gives you specific legal rights; you may have other rights, which vary from country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.