LIMITED WARRANTY POLICY AND GUIDELINES
Trust is built over time, so for more than 50 years JanSport has designed packs that last, to go everywhere you go, see what you see, and carry what you need. We stand by the quality and durability of every pack we make, and since we’ve been doing that since 1967, that is a guarantee you can stand by.
We build our products to last over extended periods of use, but inevitably everything does eventually wear out. So, when your pack wears out as all things do, you’ll know you’ve gotten the most out of your gear and your experience. JanSport branded products covered by this warranty are warranted to the original owner or to the person who has received a JanSport branded product as a gift, against manufacturing defects in materials and workmanship for up to 30 years from the purchase of the product, except for certain exclusions identified below.
This warranty applies only to all JanSport branded equipment (e.g., packs, bags, pouches, totes, cases) purchased from authorised dealers. The warranty does not apply to pins, patches, or related accessories. Please carefully review the exclusions to confirm whether your product is covered. If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only unaltered and unmodified items and original workmanship are covered. Improper or incorrectly performed maintenance or repairs will void this warranty. This warranty does not cover any damage caused by misuse (such as transportation of unusual items), negligence accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, rips, UV degradation, normal wear and tear, transport damage (by airlines, for example), improper care or the natural breakdown of colours and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
WHAT DOES MATERIAL, COMPONENT, AND WORKMANSHIP DEFECT MEAN?
Materials and components refer to zippers, buckles and fabrics, etc. Workmanship refers to seams and construction. Defects in materials, components, or workmanship are covered for up to 30 years from the purchase of the product.
WHAT IS SPECIFICALLY COVERED?
The products eligible for the 30 year warranty are covered to the original owner or to the person who has received a JanSport branded product as a gift, for up to 30 years from the purchase of the product. Inevitably, well used (and well loved!) products will eventually wear out—fabrics will deteriorate, and colours will fade.
WHAT IS NOT COVERED?
Consequently, we will cover your product against defect and malfunction until such a time that it has been used and worn out beyond reasonable repair. This warranty does not cover normal wear and tear or the natural breakdown of colours and materials over extended time and use. “Normal wear and tear” generally mean the wear and tear caused by the expected use of the bag over an extended period of time. There are a few factors that determine the end of “product life”, including the following:
- Fabric—if the fabric is discoloured, degraded, de-laminated or deteriorated, we may determine this to be end of “product life”’;
- DISCOLOURED FABRIC
- DEGRADED FABRIC
- DELAMINATED FABRIC
- DETERIORATED FABRIC
- If a major component fails due to extended use (such as a handle, wheel or zipper) we may deem the product to have met its full life cycle.
Click here to see some examples of the cases listed above.
WHO PAYS FOR SHIPPING COST?
Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping label. Customer Service will contact you directly, prior to repairing your item, to discuss your options. Please note products repaired or replaced under warranty will be shipped back to you free of charge.
WHAT IF I SPILLED LIQUIDS INSIDE MY BAG?
Liquids spilled inside packs causing deterioration to fabric and/or materials will not be covered.
HOW TO PROCESS A WARRANTY RETURN
For any service at a Warranty Centre, you will need to send the completed repair document (found on this page, below) together with your claimed JanSport branded product. The Warranty Centre will determine whether the problem is covered by our warranty or not. Any repair or replacement, covered by our warranty, will be at our expense, including any costs required to return the repaired or replacement product back to you.
For warranty evaluation by JanSport, please fill out our Warranty Return Form
FOR UK CUSTOMERS, ship your product directly to Warranty Services at the following address:
UK SHIPPING ADDRESS:
Scottish Mountain Gear, 3 Broughton Park, Newhailes Industrial Estate, Newhailes Road, EH21 6SY, Musselburgh, East Lothian, United Kingdom
FOR EUROPEAN BASED CUSTOMERS (Except Poland), ship your product directly to Warranty Services at the following address:
EUROPE SHIPPING ADDRESS:
VF Warranty Repair JanSport – UPS Dresden, Goettinger StraBe 3, 01665 Klipphausen, Germany
FOR POLAND BASED CUSTOMERS, ship your product directly to Warranty Services at the following address:
POLAND SHIPPING ADDRESS:
VF POLSKA SP.ZO.O , Centrum Napraw, UL.ROJNA 79 , 91-134 Lodz , Poland
All shipping to Warranty must be pre-paid and insured. JanSport will not be liable for lost in-bound packages. Products repaired or replaced under warranty will be shipped back to you free of charge. Please note that warranty turnaround time is currently approximately 3 weeks, but may vary.
Our policy requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.
To contact the JanSport Warranty team directly, please use the following email address: email@example.com
Did you want to begin a return instead? Go To: Return Policy
INTERNATIONAL WARRANTY (Outside Europe)
For Warranty Questions outside of Europe please see the International JanSport section specific to your region for further information on who to contact, and they will help guide you on navigating your warranty claim within your region. If your region is not listed, you may also contact U.S. Warranty/ Customer Service Center at: firstname.lastname@example.org for further information.
OTHER WARRANTY LIMITATIONS AND EXCLUSIONS:
This warranty is available only in Europe and applies only to JanSport equipment, purchased from authorised dealers. Only equipment, including back packs, pouches, and other bags, is covered. JanSport does not offer warranties for pins, patches, or related accessories. As an exception this warranty, the warranty for JanSport-branded cooler bags is limited to five (5) years, rather than the 30 year policy. JanSport-branded cooler bags specifically refer to the Chill Pack and Chill Break models.
JanSport is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property. Some states and/or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Some countries do not allow limitations on how long an implied warranty lasts, so the above limitations on the duration of the warranty may not apply to you.
This warranty gives you specific legal rights; you may have other rights, which vary from country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.